We're Hiring · Director of Student Services

Help us get more students from sign-up to success.

Student Success Agency is looking for a data-obsessed, mission-driven leader to own student engagement across the Winbox platform — the tool thousands of students use to access mentors, tutors, and guidance that changes their lives.

Remote-First, US-Based
Director Level · Full-Time

As Seen In & Recognized By

TEDx
TEDx Speaker
Forbes
30 Under 30
Forbes
Best Organizations to Work For
Inc. 5000
Inc. 5000

The Mission

Engagement that changes student outcomes.

Student Success Agency serves thousands of students across the country through partnerships with school districts. But our mission is bigger than sign-ups.

We built the Winbox — a platform that connects students with mentors, tutors, and college guidance. The hard part isn't getting students to sign up. It's getting them to come back, take action, and build the habits that change their trajectory.

That's where you come in.

Students Served

Thousands across the US

Platform

The Winbox — mentors, tutors, guidance

Your Impact

Student engagement & retention metrics

Team You'll Lead

Agent Success, Specialist Services, Student Safety

See Us in Action

Hear our story

Get a feel for who we are, what we're building, and why it matters.

The Role

What you'll own

This is a builder role. You'll set strategy, run experiments, and own the outcomes — with full support from Product, Engineering, and Data.

Drive Student Engagement at Scale

Own the full engagement funnel — from the moment a student signs up to their 50th action on the Winbox platform. You'll set the strategy, run the experiments, and move the metrics that matter.

Build an Experimentation Engine

Design and launch a prioritized roadmap of A/B tests across activation, engagement, and re-engagement. You'll be the person who figures out what actually works — and scales it.

Turn Data Into Student Outcomes

Diagnose why students engage (or don't) using behavioral data, then build strategies that close the gap. Your decisions will be grounded in evidence and measured in real student impact.

Lead a Mission-Aligned Team

You'll manage Heads of Agent Success, Specialist Services, and Student Safety — a team already doing incredible work that needs a leader to bring it all together.

Your First 90 Days

01
Diagnose

Analyze student behavior across the Winbox to identify the biggest engagement gaps.

02
Build the Roadmap

Design a prioritized experiment roadmap across activation, engagement, and re-engagement.

03
Launch & Learn

Run your first experiments on 24-hour activation, 14-day engagement, and session completion.

The Candidate

You might be the one if…

You've built or owned engagement, lifecycle, or growth programs at a consumer app or tech company

You love data — not just reading dashboards, but designing experiments and acting on what you find

You've worked cross-functionally with Product, Engineering, and Data teams and know how to get things done

You're entrepreneurial — you don't wait for permission, you build the playbook

You care deeply about students and believe access to mentorship and tutoring can change lives

You're comfortable with ambiguity and energized by building something that doesn't fully exist yet

Must-have: A background in data analysis and management. Experience in education is a plus, but not required — we care more about your ability to use data and experimentation to drive engagement.

What we offer

We take care of our people so they can take care of students.

Remote-first
Health benefits
Unlimited PTO
Home office stipend
Annual company retreat

Ready to make an impact?

This role is invite-only. Express your interest below and if you're a strong fit, we'll reach out personally with an invitation to apply.

A few quick questions to help us match you

This is not a formal application. If selected, we'll send you a personal invite to apply.